To preserve the elegance and beauty of your CharmeDoré jewelry, especially our plated collections, we recommend removing your pieces during activities such as:

- Bathing
- Exercising
- Swimming in pools or beaches 
- Applying lotions, perfumes, hairsprays, or other beauty products
- Using harsh chemicals during cleaning

If your jewelry does encounter any of the above, ensure it is thoroughly dried before storing to maintain its quality and shine.

Keep your chains gleaming with these simple care instructions:

- Cleaning: Use warm water mixed with a mild soap or a diluted vinegar solution for a gentle cleanse.
- Polishing: Buff gently using a soft, lint-free cloth or a soft jewelry polishing cloth.
- Drying: Always dry your chain completely before storing to prevent tarnish.

Pearls, with their lustrous beauty, require special attention:

- Cleaning: Wipe gently with a damp cloth; do not submerge in water.
- Chemicals: Avoid contact with chemicals, including cosmetics, perfumes, and cleaning products.
- Storing: Store separately in a soft pouch to avoid scratches.
- Wearing: Put on your pearl jewelry last after cosmetics and perfume, and take off first when home.

Pearls thrive on being worn, gaining luster from the natural oils in your skin.

Solid gold jewelry, known for its durability and lasting beauty, benefits from regular care:

- Cleaning: Soak in a solution of warm water and mild dish soap, then gently brush with a soft-bristled brush.
- Polishing: Use a soft cloth or a gold polishing cloth to restore shine.
- Storing: Keep in a separate compartment or pouch to avoid scratches.
- Exposure: Limit exposure to chemicals and abrasive surfaces.

Regular wear and proper care will ensure your solid gold pieces remain brilliant for years to come.

CharmeDoré is committed to the satisfaction and delight of our customers. For inquiries regarding repairs or replacements of qualifying products, please contact us at with your name, order number, and a detailed description or photos of the product issue. We will guide you through the assessment process and inform you of any potential fees before proceeding with repair or replacement services.

At CharmeDoré, we treasure the opportunity to be part of your life's precious moments, offering jewelry that combines timeless elegance with meticulous care.