CharmeDoré Shipping Policy

At CharmeDoré, we take great pride in ensuring a seamless and delightful shopping experience for our valued customers. Our shipping policy outlines the methods, timelines, and details of how we deliver your cherished pieces to your doorstep.

Shipping Methods:

We offer a variety of shipping options to cater to your needs:

Standard Shipping: Our standard shipping option ensures reliable and efficient delivery within 5-7 working business days. This option is perfect for those who prefer a cost-effective yet timely delivery.
Express Shipping: For those who wish to receive their orders sooner, we provide express shipping with delivery within 3 business days. This option offers expedited service for your convenience.
For international shipping: It may take 7 - 15 working days for your orders to be delivered.

Order Processing:
Upon placing your order, please allow 3 business days for order processing before your item is shipped. This time is required to ensure the quality and authenticity of your CharmeDoré piece.

Please note that shipping doesn’t take place on public holidays.
Shipping Costs:

Shipping costs are calculated based on the shipping method you select and your delivery location. The exact shipping cost will be displayed at checkout, giving you transparency and control over your purchase.

Tracking Your Order:

Once your order is shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your delivery and estimate the expected arrival date.

Shipping Destinations:

CharmeDoré currently offers shipping within EU and country worldwide. If your location is not included in the list, please contact our customer support team, and we will do our best to accommodate your request.

Customs and Import Taxes:

Please note that international orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are beyond our control and are the responsibility of the recipient.

Order Changes and Cancellations:

To ensure timely delivery, we process orders promptly. If you need to make changes or cancel your order, please reach out to our customer support team as soon as possible.

Undeliverable Packages:

In the event of an undeliverable package due to an incorrect address or other reasons, our customer support team will reach out to you to resolve the issue and arrange for re-delivery.

Lost or Damaged Items:

CharmeDoré is committed to delivering your order in perfect condition. In the rare event that your item is lost or damaged during transit, please contact our customer support team, and we will work swiftly to provide a solution.

At CharmeDoré, we prioritize your satisfaction and aim to exceed your expectations with our shipping and delivery process. If you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer support team.

Thank you for choosing CharmeDoré for your elegant jewelry needs.